Information about cancellation & refund
Summary
If you don’t like our product, you have two weeks (14 days) to get your money back. No questions asked (of course we would like to know the reason but you get your money back anyways)
- After you got the product, you have 14 days to test it.
- You don’t like it? No problem, just write us why you don’t like the product.
- We will get back to you and tell you our return address.
- You will have to send the products back to us within 30 days.
- Once we got them back, we will start a refund to your original payment method.
- You get your money back.
Yes, it is that simple!
Legal notes about cancellation
You may cancel your contract offer within two weeks in writing (for example by letter, fax, email or contact form) without having to give any reasons or, if the goods are sent to you before the end of this period, by returning the goods. The period begins on receipt of this written instruction, however not before the goods have been received by the recipient (in the case of repeat deliveries of similar goods not before receipt of the first part delivery) and also not before fulfilling our information obligations in accordance with Article 246 § 2 in conjunction with § 1 sections 1 and 2 of the Introductory Act to the German Civil Code and our obligations in accordance with § 312e section 1, sentence 1 of the German Civil Code in connection with Article 246 § 3 of the Introductory Act to the German Civil Code. The prompt dispatch of the written cancellation or the goods shall be sufficient to meet the deadline for cancellation. The cancellation is to be address to the following:
neomatcha, contact
Consequences of cancellation
In the event of the order being cancelled correctly, any goods or payments that have been received must be returned together with any benefits drawn from them (for example interest). If you are unable to return what we have supplied to you in full or in part or are only able to return them in impaired condition, you shall be obliged to compensate us for any loss of value. In the event that we have supplied you with goods, this shall not apply if the deterioration of the goods is due exclusively to their inspection and testing using a method which would have been possible in a shop, for example. Furthermore you may avoid any obligation to compensate us for loss of value for any deterioration of the goods caused by their use by not using the goods as if they were your property and not undertaking any action which could adversely affect their value. Goods which can be shipped by parcel post are to be returned at our risk. You must pay the costs of returning the goods if the goods are as ordered and if the price of the goods you wish to return does not exceed an amount of 80 euros or, if the goods have a higher value, you have not made the payment or a contractually agreed instalment by the time you decide to cancel your order. Otherwise the return of the goods shall be free of charge to you. Goods which cannot be shipped by parcel post shall be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. This period shall commence for you after you send your notice of cancellation or the goods whilst for us it shall commence when we receive them.
End of the information about cancellation
Costs of return if the right to cancel is exercised
If you make use of your statutory right to cancel (see information about cancellation), you must pay the normal costs of returning the goods if the goods are as ordered and if the price of the goods you wish to return does not exceed an amount of 40 euros or, if the goods have a higher value, you have not made the payment or a contractually agreed instalment by the time you decide to cancel your order. Otherwise the return of the goods shall be free of charge to you.
EXCLUSION OR PREMATURE EXPIRATION OF THE RIGHT TO WITHDRAW
The consumer’s right to withdraw expires prematurely in contracts:
– for delivery of sealed goods that, in order to ensure public health and hygiene are not suitable for restitution, have been unsealed after their delivery.
As a gesture of goodwill alone, it is possible that we also refund these to you.
SAMPLE REVOCATION FORM
(If you wish to withdraw from the contract, please fill in the following form and send it back to us via E-Mail or contact form)
To: neomatcha,
I/We* hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*)/provision of the following service(*)
Ordered on (*) / received on (*)
Name of the costumer
Address of the customer
Signature of the customer (only for notifications on paper)
Date
______________
(*) delete as applicable