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Data protection

Security

Here you will find all the details relating to data protection and how we deal with your data.

Data protection

Collection, processing and use of personal data

You can visit our site without providing any personal details.

We only collect personal data if you voluntarily allow us to do so when you place an order for goods or when you open a customer account. We will then only use the data you provide without your separate consent to fulfil and complete your order. When the contract has been fulfilled completely and the purchase price has been paid in full your data will be blocked from further use and deleted after the expiry of the deadlines set out in tax and commercial law regulations unless you have given your express consent for your data to be used further.

If you register for our newsletter, we will use your email address for commercial purposes until you unsubscribe. You can unsubsribe at any time.

We shall save the text of the contract and shall send you the order data and our General Terms of Business by email. The General Terms of Business can be viewed at any time here. For security reasons the details of your order will not be accessible on the internet once you have submitted your order.

Disclosure of personal data, credit check

Your data will be disclosed to the shipment company commissioned with making the delivery as long as this is necessary to deliver the goods. We will disclose your payment data to the financial institution commissioned with making the payment so as to complete payments. If we deliver the goods before you make the payment, we may obtain a credit check to safeguard our justified interests from SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, Germany. The protection of your needs shall be taken into account in accordance with the statutory regulations. The data shall not be disclosed to any other third parties.

Use of cookies

A so-called session cookie will be set when you open certain pages to enable you to place an order in our online shop. This is a small text file which is automatically deleted from your computer after the end of the browser session. This file is used exclusively to enable certain applications to be used, for example our shopping cart system.

Analysis of website activities

This website uses Google Analytics, a web analysis service of Google Inc (“Google”). Google Analytics uses so-called cookies, text files which are saved on your computer and enable your use of the website to be analysed. The information generated by the cookie relating to your use of this website is anonymized (i.e. not saving your IP) before transferred to a Google server in the USA where it is saved. Google shall use this information to evaluate your use of the website, to compile reports on the website activities for the website operator and to provide additional services relating to the use of the website and the internet. Google may also supply this information to third parties if this is required by law or if third parties process these data on behalf of Google. Google is not allowed to have your real IP address nor share it with other Google data. You can prevent the installation of the cookies by making the appropriate settings in your browser software; however, we would like to point out that in this case you may not be able to use all the functions of this website in full. By using this website you agree to the data collected from you being processed by Google in the manner described above and for the purpose outlined above.

Source: GOOGLE ANALYTICS PROVISIONS

Data security

We secure our website and other systems by technical and organisational measures to prevent the loss, destruction, access, modification and disclosure of your data by unauthorised persons. As soon as your data is handed over to our payment provider, the data will be encrypted by our payment provider.

Access to your customer account is only possible after you enter your personal password. You should always treat your access information in confidence and close the browser window when you have finished communication with us, particularly if you use the computer together with orders.

Right to information

Under the Federal Data Protection Law you have the right to free information about the data we have saved about you and, if applicable a right to demand that the data be corrected, blocked or deleted.

Revocation of consents

You have expressly granted the following consents during the course of the order process. We would like to point out to you that you can revoke your consent at any time with effect for the future.

Contact for data protection

If you have any questions relating to the collection, processing and use of your personal data, if you require information about the data or you want your data to be corrected, blocked or deleted, or you wish to revoke the consents you have granted, please contact the following: hi@neomatcha.com.

Warranty

The warranty complies with the statutory regulations although in the event that the goods are defective we shall first supply replacement goods if you so choose. If the replacement goods are also defective, you may return the goods and receive a full reimbursement of the purchase price or retain the goods and reduce the price.